Return and Refund Policy

We carefully check every Party Parcel before it leaves us and want you to be happy with your order. Please read this policy carefully before making a purchase.

Change-of-Mind Returns

The Party Parcel AU does not accept returns, exchanges or refunds for change of mind.

This includes situations where you:

• Order the wrong product, colour, size or quantity

• No longer require the products

• Change your party theme or event plans

• Find a similar product elsewhere

• Do not order early enough for your event

Please carefully review the product description and your order details before completing checkout.

Personalised and Custom Products

Personalised, custom-designed and made-to-order products cannot be returned or exchanged for change of mind.

Requests to change or cancel a personalised order must be emailed to admin@thepartyparcelau.com within 24 hours of placing the order.

After 24 hours, design or production may have begun, and changes, cancellations or refunds may no longer be possible.

Customers are responsible for checking all names, ages, dates, colours, wording and other personalisation details submitted with their order. We are not responsible for errors that have been produced exactly as entered or approved by the customer.

Faulty, Damaged or Incorrect Products

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If your product is faulty, unsafe, damaged before collection or delivery, significantly different from its description, or you receive the incorrect product, please email admin@thepartyparcelau.com as soon as possible.

Please include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs or a video of the product

• Photographs of the packaging, where relevant

Please keep the product and its packaging until we have reviewed your request and provided further instructions.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.

Damage After Collection or Delivery

Once an order has been collected or successfully delivered, customers are responsible for handling, storing, transporting and installing the products appropriately.

We cannot provide a refund or replacement for damage caused by:

• Incorrect storage or handling

• Customer transportation

• Weather, heat, wind or water

• Pets or children

• Incorrect installation

• Improper use

• Failure to follow supplied instructions

• Over-inflation or incorrect inflation of balloons

• Normal wear and tear

This does not limit any rights or remedies that cannot legally be excluded.

Colour and Handmade Variations

Colours may appear differently between screens, printers, materials and lighting conditions.

Handmade, assembled and personalised products may also have minor differences in placement, finish, cut or dimensions. These small variations are part of the handmade process and are not considered faults where the product remains consistent with its description and intended use.

Approved Refunds

Approved refunds will be returned to the original payment method wherever possible.

Although we will process an approved refund promptly, your bank or payment provider may require additional time for the funds to appear in your account.

Delivery fees are not refundable for change of mind. Where a product is confirmed to be faulty or incorrect, delivery and reasonable return costs will be handled in accordance with Australian Consumer Law.

Contact Us

For return, refund or product concerns, please contact:

The Party Parcel AU
Email: admin@thepartyparcelau.com
Location: Alkimos, Western Australia
ABN: 98 497 308 800

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.