Terms of Service

Overview

This website is operated by The Party Parcel AU. Throughout the website, the terms “we”, “us” and “our” refer to The Party Parcel AU.

These Terms of Service apply to your use of our website and any purchase made from us. By visiting our website, placing an order or using any part of our services, you agree to these Terms of Service and the policies referenced within them.

Please read these terms carefully before using our website or purchasing from us. If you do not agree to these terms, you should not use our website or services.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and services.

1. About The Party Parcel AU

The Party Parcel AU is a Perth-based online party shop located in Alkimos, Western Australia.

Business name: The Party Parcel AU
ABN: 98 497 308 800
Email: admin@thepartyparcelau.com

We currently offer eligible local collection and delivery options within our available Perth service area. Australia-wide shipping is not currently available.

2. Eligibility to Purchase

By placing an order, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian

• You are legally able to enter into a purchase agreement

• The information you provide is complete, current and accurate

• You are purchasing products for lawful purposes

• You will not use our products or services in a way that breaches any applicable law

We may decline or cancel an order where we reasonably suspect fraud, misuse, unlawful activity or unauthorised payment.

3. Products and Availability

All products are subject to availability.

We make reasonable efforts to ensure product descriptions, photographs, colours, dimensions, quantities and pricing are accurate. However:

• Colours may appear differently between screens, printers, materials and lighting conditions

• Product packaging may change without notice

• Handmade and personalised products may have small variations in placement, cut, finish or dimensions

• Product photographs may include props or decorations that are not included unless expressly stated

• Manufacturer-supplied products may have minor packaging or design updates

These variations are not considered faults where the product remains consistent with its description and intended purpose.

We may limit product quantities, discontinue products or update our range at any time.

4. Prices and Payment

All prices are displayed in Australian dollars.

Applicable product prices, delivery fees, discounts and other charges will be displayed before checkout.

Payment must be successfully authorised before we begin processing an order. We reserve the right to withhold production, collection or delivery until payment has been received in full.

If we discover a genuine pricing, product or listing error, we will contact you before fulfilling the affected item. You may choose to proceed at the corrected price or cancel the affected item for a refund.

5. Orders and Acceptance

Submitting an order does not automatically mean that we have accepted it.

An order confirmation acknowledges that we have received your order. We may decline or cancel an order before fulfilment where:

• A product is unavailable

• Payment cannot be verified

• The order contains incorrect pricing or product information

• Required personalisation details have not been provided

• We cannot reasonably complete the order within the required timeframe

• The order contains material we reasonably believe is unlawful, infringing or inappropriate

• We reasonably suspect fraud or misuse

If we cannot accept an order after payment has been received, we will contact you and provide an appropriate refund.

Please review your order confirmation immediately and notify us of any errors.

6. Processing Times

Our standard processing times are:

• Standard products: 2–5 business days

• Personalised or custom products: 10–14 business days

Business days exclude weekends and Western Australian public holidays.

Processing begins after payment is confirmed and all information required to complete the order has been received. Processing times do not include additional delivery time.

Processing times are estimates unless we have expressly confirmed a completion date in writing.

7. Event Dates and Urgent Orders

Customers are responsible for placing orders early enough for their event.

Providing an event date does not automatically guarantee that an order will be completed by that date. Please contact us before ordering if your event is close to the advertised processing timeframe.

Urgent or rush orders are subject to availability and must be approved by us before purchase or production. Additional charges may apply where a rush service is offered.

We are not responsible for a missed event where:

• The order was placed without sufficient processing time

• Required information or approval was provided late

• The customer entered an incorrect event date

• A delay was caused by circumstances outside our reasonable control

This does not limit any rights that cannot lawfully be excluded.

8. Personalised and Custom Products

Customers are responsible for providing accurate personalisation details, including names, ages, dates, colours, wording and other requested information.

We are not responsible for errors that have been produced exactly as submitted or approved by the customer.

Where a digital proof is provided, you must carefully check:

• Spelling and punctuation

• Names and ages

• Dates and event information

• Colours and wording

• Layout and product details

Approval confirms that the proof is correct and ready for production.

Requests to change or cancel a personalised order must be emailed to admin@thepartyparcelau.com within 24 hours of placing the order.

After 24 hours, design or production may have begun and changes, cancellations or refunds may no longer be available. Approved late changes may incur additional fees and extend the processing timeframe.

9. Customer-Supplied Content

You must have permission to use any photograph, image, logo, wording, name or other material you provide for reproduction.

By supplying content, you confirm that:

• You own the content or have permission to use it

• Our use of the content to fulfil your order will not infringe another person’s rights

• The content is not unlawful, harmful, misleading or offensive

We may decline a request that we reasonably believe could breach intellectual property rights, applicable laws or our business standards.

10. Licensed and Character Products

Where a product is described as officially licensed, it is sold as supplied by the relevant authorised manufacturer or distributor.

Any original custom elements made by The Party Parcel AU are not represented as being sponsored, approved or endorsed by a character, entertainment brand or intellectual property owner unless expressly stated.

Availability of licensed products may depend on supplier stock and licensing arrangements.

11. Local Collection

Collection is by arrangement from Alkimos, Western Australia.

Our private collection address and instructions will be provided after your order is ready. Please do not attend before receiving a ready-for-collection notification.

If another person will collect your order, please notify us beforehand and provide their full name.

Responsibility for the appropriate handling, transportation and storage of products passes to the customer upon collection, subject to any rights that cannot legally be excluded.

12. Local Delivery

Local delivery is available only when offered for your address during checkout or confirmed by us in writing.

Customers must provide:

• A complete and accurate delivery address

• A current contact number

• Relevant access instructions

• Safe-place instructions where required

Additional fees may apply if redelivery is required because incorrect information was supplied, access was unavailable or delivery could not be safely completed.

Where you authorise an order to be left unattended, responsibility for the order passes to you once it has been delivered according to your instructions. We are not responsible for theft, weather exposure, heat, water, pets or other interference after authorised delivery, except where responsibility cannot lawfully be excluded.

13. Order Changes and Cancellations

Please contact us as soon as possible if you need to request an order change or cancellation.

Changes or cancellations are not guaranteed once:

• Products have been ordered from a supplier

• Stock has been allocated

• Preparation or production has begun

• An order has been packed

• Delivery or collection has been arranged

Personalised and custom order changes or cancellations are subject to the 24-hour period described in these terms.

14. Returns and Refunds

Returns, replacements and refunds are governed by our Return and Refund Policy, which forms part of these Terms of Service.

We do not accept returns, exchanges or refunds for change of mind.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

15. Balloon and Product Safety

The Party Parcel AU currently supplies balloons uninflated. We do not provide inflated balloon services.

Balloons and party products must be used in accordance with all supplied instructions, age recommendations and safety warnings.

Adult supervision is required when balloons, balloon accessories, party favours, small parts, ribbons, adhesives and decorations are used around children.

Customers are responsible for:

• Safe inflation, assembly and installation

• Selecting an appropriate location and fixing method

• Keeping products away from babies, young children and pets where a choking or suffocation risk exists

• Keeping decorations away from powerlines, flames, heaters, fans, roads and sharp objects

• Checking for latex allergies where relevant

• Removing non-edible decorations before serving food

• Disposing of broken balloons and packaging responsibly

• Not releasing balloons outdoors

We are not responsible for damage or injury caused by misuse, incorrect installation, over-inflation or failure to follow warnings and instructions, except where liability cannot legally be excluded.

16. Promotions and Discount Codes

Promotions and discount codes are subject to their advertised:

• Start and end dates

• Minimum spending requirements

• Product exclusions

• Customer eligibility

• Usage limits

• Stock availability

Unless otherwise stated, discount codes cannot be exchanged for cash, combined with another offer or applied retrospectively.

We may cancel a discount or associated order where the promotion has been used fraudulently, unlawfully or contrary to its advertised conditions.

17. Reviews, Comments and Submissions

If you submit a review, photograph, comment or other content to us, you confirm that it is accurate, lawful and does not infringe another person’s rights.

We may moderate or remove content that is unlawful, abusive, misleading, discriminatory, offensive, fraudulent or unrelated to the product or service.

We will not publish a customer’s private information or a child’s image for promotional purposes without appropriate permission.

18. Intellectual Property

Unless otherwise stated, the original content created for this website—including The Party Parcel AU branding, written content, photographs, graphics and custom designs—is owned by or licensed to The Party Parcel AU.

You may use our website for personal shopping purposes. You must not reproduce, sell, distribute, modify or commercially exploit our original content without written permission.

Third-party trademarks, characters and product imagery remain the property of their respective owners.

19. Prohibited Uses

You must not use our website or services:

• For an unlawful or fraudulent purpose

• To infringe intellectual property or privacy rights

• To submit false or misleading information

• To transmit viruses or malicious code

• To interfere with the website’s security or operation

• To collect another person’s information without authority

• To harass, abuse, threaten or discriminate against another person

• To place fraudulent orders or misuse promotions

• To resell our original designs without permission

We may suspend access or cancel an order where these terms are breached.

20. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment providers, social platforms and other websites.

Third-party services may have separate terms and privacy policies. We are not responsible for the content or practices of an unrelated third-party website.

Nothing in this section limits our responsibility for our own obligations under applicable law.

21. Website Availability

We try to keep our website available, secure and accurate. However, we do not guarantee that access will always be uninterrupted or error-free.

We may update, suspend or withdraw parts of the website where reasonably necessary for maintenance, security, product updates or business operations.

22. Limitation of Liability

To the maximum extent permitted by law, The Party Parcel AU is not liable for loss caused by:

• Customer misuse or incorrect storage

• Failure to follow product instructions or warnings

• Incorrect information supplied by the customer

• Unsafe or unsuitable installation

• Events outside our reasonable control

• Unauthorised use of customer-supplied content

We do not exclude or limit liability where doing so would be unlawful, including any liability or consumer right that cannot be excluded under the Australian Consumer Law.

23. Privacy

Our collection, use and handling of personal information are explained in our Privacy Policy, which forms part of these Terms of Service.

24. Changes to These Terms

We may update these Terms of Service when our products, services, business practices or legal obligations change.

The latest version will be published on our website with its updated date. Changes apply to website use and orders placed after publication unless otherwise required by law.

25. Severability

If any part of these terms is found to be invalid or unenforceable, that part will be limited or removed to the minimum extent necessary. The remaining terms will continue to apply.

26. No Waiver

If we do not immediately enforce a right under these terms, that does not mean we have waived that right.

27. Governing Law

These Terms of Service are governed by the laws of Western Australia and applicable Commonwealth laws.

If a dispute arises, both parties agree to make a genuine attempt to resolve the matter directly before commencing formal proceedings, where appropriate.

Nothing in this section prevents either party from exercising an urgent or non-excludable legal right.

28. Contact Information

Questions about these Terms of Service can be sent to:

The Party Parcel AU
Email: admin@thepartyparcelau.com
Location: Alkimos, Western Australia
ABN: 98 497 308 800

Last updated: 31 August 2026